FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

North Cherokee WSC reads meters on or around the 15th of every month. Please remember to make water meters accessible at all times to our maintenance personnel.

You should receive your water bill on or around the 1st of the month, with a 10% late fee assessed for all bills not paid by the 15th of the month. Water bills not paid by the 25th of the month will be disconnected. Failure to receive bill does not justify extension of time. You may contact our office at (903) 894-3385 from 8am to 4pm for billing inquiries.

Water is billed at $24.00 minimum with no water and $4.50 per 1,000 gallons.

Paperwork is required to be turned into the office before service can be established. The required forms can be downloaded below. You will need:

New water meter service: $1150 ($1050 for installation, $100 membership). When water main is on the side of road where service is requested. If line is on opposite side of road, boring is required. An additional cost for road bores and line extension will be applied. Contact our office for details.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.